
Frequently Asked
Which payment methods can I use?
Which payment methods can I use?
We offer 35 different payment methods including major providers likeMastercard, Visa, American Express, PayPal, Apple Payas well as many different local payment methods.
What if my order arrives and it doesn't fit me?
What if my order arrives and it doesn't fit me?
Don't worry we got you covered! Just reach out our dedicated customer service team at support@donvellani.com and we will make sure that you can exchange your items to the size needed.
How do I wash my product?
How do I wash my product?
For the best care of our clothing products, we adviseusing a washing machine with a lower temperature setting. This not only safeguards the garment but also promotes environmental conservation.
I received my item damaged, what now?
I received my item damaged, what now?
Rest assured, instances of products arriving damaged are extremely rare, thanks to our rigorous quality control measures conducted by our trained warehouse staff prior to shipping. However, should such an unlikely event occur, please send us a photo of the damage by getting in contact with our support staff. Simply send an e-mail tosupport@donvellani.com. We will promptly dispatch a replacement at no extra cost, prioritizing your shipment.